Terms and Conditions

Company Information

ABN: 11772290401

Trading address: PO Box 280 Sherwood QLD 4075 AUSTRALIA

Phone number: 07 3278 4785 / 0417 727 625

Email address: [email protected]

Transaction Currency on our Website

All transactions are processed in AUD

Payment Options

Please note that we accept Visa, Mastercard and American Express credit card transactions.

$1 Authorization Charge By Some Banks

Please note that occasionally the banks charge a $1 fee to validate your credit card as part of the 7 day free trial to Love Your Weight Loss. This charge is unfortunately out of our control and we do not receive the money (nor can we stop it).

If a charge occurs it should be reversed by your bank in either a few days or weeks... depending on your bank.

Shipping and Delivery Policy

We deliver products Australia wide using Australia Post. And Internationally through various services.

 

Customer Service Policy

Strenco Pty Ltd (trading as www.sallysymonds.com.au) is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 5-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.  Please note that downloadable products contain both limit on the time in which they can be downloaded and the number of occasions that they can be downloaded. Customers who do not download their products within the specified period will need to purchase the downloadable products again in order to access them.

% off promotions do not apply to affiliate products (ie those not manufactured by Sally Symonds).

 

Refund Policy

Products by Sally Symonds
We offer a 30 day 100% Money Back Guarantee on products by Sally Symonds (unless stated otherwise).

Affiliate Products
This does not apply to affiliate products (i.e. those not manufactured by Sally Symonds).

Personal Sessions
Any cancellations to individual sessions received 24 hours prior to the event will incur a 50% penalty fee.  If you cancel after this time, the forfeiture amount will be 100%.  Once purchased, private weight loss coaching sessions are not refundable under any circumstances.

Love Your Weight Loss Free 7 Day Trial Guarantee 
If you decide to cancel your membership within your 7 day free trial, you will not be charged a cent by us.

Please note that occasionally the banks charge a $1 fee to validate your credit card as part of the 7 day free trial to Love Your Weight Loss. This charge is unfortunately out of our control and we do not receive the money (nor can we stop it).

If a charge occurs it should be reversed by your bank in either a few days or weeks... depending on your bank.

Love Your Weight Loss Lifetime Money Back Guarantee 
If at anytime during the program you feel Love Your Weight Loss wasn’t worth the investment in yourself, then simply let me know and I’ll give you your money back. This includes both the Monthly and Pay In Full options.

Why am I giving you such a powerful guarantee?
I know that Love Your Weight Loss works, I know it will work for you, and I want you to feel absolutely certain that it will work for you too.
I don’t want you second guessing yourself or wondering for the next 6 months if it’s going to work for you or if it’s better than another program.
I don’t want you to waste all that time, when you could have been losing all that weight and feeling the best you’ve felt in years.
So I’ve decided to remove all your risk so it’s a super simple decision for you to get started today.

I want you to know that I’m willing to do whatever it takes to see you succeed, so, if you’re having any doubts, you know you can get started with the confidence that if it isn’t for you, you’ll get your money back by simply sending me an email.

(Click here to get started with a Free 7 Day Trial).

 

"Love Your Weight Loss" cancellations:  

Subscribers are responsible for their own cancellation of this service.  Cancellations with NOT be accepted via email or phone under ANY circumstances.  Please login to the FAQ section of "Love Your Weight Loss" for instructions on how to cancel this service.

Love Your Weight, Love Your Life Platinum

Because of the level of support in our Platinum program our money back guarantee only covers the last monthly payment you make.

If you cancel in the first 30 days then you'll receive all your money back. However if you cancel in month 3 for example you'll only be refunded your last payment of $147. This includes the Pay In Full Platinum Program as well.

The Platinum program is also a recurring membership and will only end if you decide to cancel. For Pay In Full members this means your membership of $705 will be renewed automatically every 6 months unless you decide to cancel in advance.

Privacy Policy

Strenco Pty Ltd (trading as www.sallysymonds.com.au) is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us; that’s all. Strenco Pty Ltd (trading as www.sallysymonds.com.au) uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Strenco Pty Ltd (trading as www.sallysymonds.com.au) only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

 

Disclaimer:

All information contained within this site is for informational purposes only. It is not intended to diagnose, treat, cure, or prevent any health problem – nor is it intended to replace the advice of a qualified medical practitioner, dietician, or other health professional. No action should be taken solely on the contents of this website. Always consult your physician or qualified health professional on any matters regarding your health or on any opinions expressed within this website. The information provided within this website is believed to be accurate based on the best judgment of the authors but the reader is responsible for consulting with their own health professional on any matters raised within. Health information changes rapidly. Therefore, some information within this website may be out of date or even possibly inaccurate due to new studies and research that the authors of this website are unaware of. We do not assume any liability for the information contained within this website, be it direct, indirect, consequential, special, exemplary, or other damages. Please see your physician before changing your diet, starting an exercise program, or taking any supplements of any kind. If you have any questions about this disclaimer, please contact us.

 

Waiver, Release, and Assumption of Risk

I have volunteered to participate in a weight loss system provided to me by Sally Symonds Healthy Life Mentor (“Trainer”), which may include, but may not be limited to, resistance training and aerobic or cardiovascular exercise. In consideration of Trainer’s agreement to offer me advice and instructions, I do here now and forever release and discharge and hereby hold harmless Trainer and his respective agents, heirs, assigns, contractors, and employees from any and all claims, demands, damages, rights of action or causes of action, present or future, arising out of or connected with my participation in this or any exercise program including any injuries resulting there from.

THIS WAIVER AND RELEASE OF LIABILITY INCLUDES, WITHOUT LIMITATION, INJURIES WHICH MAY OCCUR AS A RESULT OF (1) EQUIPMENT BELONGING TO TRAINER OR TO MYSELF THAT MAY MALFUNCTION OR BREAK;  (2) ANY SLIP, FALL, DROPPING OF EQUIPMENT;  (3) AND/OR NEGLIGENT INSTRUCTION OR SUPERVISION.

I have been informed of, understand and am aware that any exercise program, whether or not requiring the use of exercise equipment, is a potentially hazardous activity. I also have been informed of, understand and am aware that any exercise and/or fitness activities involve a risk of injury, as well as abnormal changes in blood pressure, fainting, and a remote risk of heart attack, stroke, other serious disability or death, and that I am voluntarily participating in these activities and using equipment and machinery with full knowledge, understanding and appreciation of the dangers involved. I hereby agree to expressly assume and accept any and all risks of injury, regardless of severity, or death.  I have been advised that an examination by a physician should be obtained by anyone prior to commencing a fitness and/or exercise program and/or weight loss system, or initiating a substantial change in the amount of regular physical activity performed.

If I have chosen not to obtain a physician’s consent prior to beginning this weight loss system with Trainer, I hereby agree that I am doing so solely at my own risk.  In any event, I acknowledge and agree that I assume the risks associated with any and all fitness related activities and/or exercises in which I participate.  I also permit Sally Symonds Healthy Life Mentor to use any photographs, videotapes, motion pictures, recordings or any other records taken while I am engaged in any activity or event sponsored, promoted or organised by Sally Symonds Healthy Life Mentor for publicity, advertising or any legitimate purposes.

I ACKNOWLEDGE THAT I HAVE THOROUGHLY READ THIS FORM IN ITS ENTIRETY AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. BY SIGNING THIS DOCUMENT, I AM WAIVING ANY RIGHT I OR MY SUCCESSORS MIGHT HAVE TO BRING A LEGAL ACTION OR ASSERT A CLAIM AGAINST TRAINER FOR YOUR NEGLIGENCE OR THAT OF YOUR EMPLOYEES, AGENTS, OR CONTRACTORS.

These terms explain the risks you are assuming by commencing this weight loss system. It is critical that you have read and understand this document completely.  If you do not understand any part of this document, it is your ultimate responsibility to ask for clarification prior to ticking the box agreeing to these terms and conditions.

 

*Testimonials 

The testimonials on this website are from satisfied clients. Specific results can not be guaranteed and results may vary from person to person. Always remember to consult your healthcare professional before beginning any diet or fitness regime.